Question 1

Are your products officially licensed football merchandise?

Accepted Answer

Yes, all items are authentic and officially licensed by the respective football clubs.

Question 2

Do you sell engraved jewellery and collectibles?

Accepted Answer

Absolutely. We offer engraved bracelets, pendants, and other fan collectibles featuring top clubs like Liverpool, Manchester United, PSG, and more.

Question 3

How often do you add new arrivals?

Accepted Answer

New products are added every month, especially around major football events and seasonal launches.

Question 4

Do you ship outside Australia?

Accepted Answer

Currently, we ship Australia-wide. International shipping options are being planned.

Question 5

How long does delivery take?

Accepted Answer

Standard delivery takes 3–7 business days depending on your location. Express shipping is available at checkout.

Question 6

Can I track my order?

Accepted Answer

Yes, once your order is dispatched, you’ll receive a tracking link via email.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major credit/debit cards, PayPal, and secure online payment gateways.

Question 8

What is your return policy?

Accepted Answer

Items can be returned within 14 days if unused and in original packaging. Refunds are processed within 5–7 business days.

Question 9

Do you offer exchanges?

Accepted Answer

Yes, exchanges are available for size or product defects. Contact our support team to arrange it.

Question 10

Do you run special promotions during football seasons?

Accepted Answer

Yes, we offer discounts and bundle deals during major tournaments like the Premier League, Champions League, and World Cup.

Question 11

Can I buy gifts for fans of different clubs?

Accepted Answer

Definitely. Our store covers a wide range of clubs, making it easy to find gifts for fans of Liverpool, Manchester United, PSG, Arsenal, and more.

Hearts FC

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